Shipping Information
PRODUCT FRESHNESS
We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition we carefully pack them in an insulated Styrofoam box with dry ice and/or reusable ice gel packs. This packaging is designed to maintain full product freshness while in transit. Our stringent packing methods and temperature control packaging allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it and refrigerate or freeze perishable items as soon as possible.
SHIPPING & PROCESSING TIMES
Most orders will ship the next day when placed before 5:00 pm ET. Orders containing perishable food items only ship on Monday. We aim to get all orders out within 24-48 hours of being received. All orders will have a tracking number.
SHIPPING METHODS
Perishable items: Overnight shipping is required. Any order that contains a perishable item will be shipped using Overnight service. We send these items every Monday or Tuesday.
Non perishable items: Ground, 2nd Day, and Overnight shipping is available.
Combined orders: If your order combines perishable and non-perishable items the entire order will be automatically classified as a perishable shipment and will ship Overnight.
Orders may ship out with DHL express.
SHIPPING COST
The shipping cost depends on your country, town, and the weight of your order. You can check on the DHL express site about the shipping cost. However, our prices are lower than you can see on the website because we are a company. Before you complete your order you can check the shipping cost.
RETURNS & EXCHANGES
We can not accept returns of perishable items. We just don’t feel comfortable reselling a perishable food item that has not always been in our control.
We can accept returns of non-perishable items as long as you contact us within 48 hours of having received your order. We will be happy to arrange for a return of the product, if that product is still in its original packaging – we cannot accept returns of opened or partially consumed items. To make sure that you are satisfied with the product you receive, inspect the contents as soon as they arrive. Please store the items appropriately and contact us within 24 hours of receipt. We can arrange a return or exchange for you or you can reship the order back to us only with DHL express once you have spoken with one of our customer service representatives. We can not accept returns that have not been authorized, so we urge you not to refuse delivery or send back items without contact us first.
Once the items have been received back at our store, the items will be inspected. Items need to be in perfect resellable condition in order for us to issue credit on the return. A credit for the cost of the item will then be issued to your account, unless you have selected an exchange. Shipping charges are non refundable.
We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We also can not be responsible for an item you return that never arrives to us or arrives damaged, so please make sure you insure any returned packages.
More questions?
If you have any other questions or concerns, please give us a call at 0030 697 0123 722 or email us at [email protected], and our knowledgeable Costumer Service representatives will be happy to assist you.
