Product Delivery Policy
PRODUCT FRESHNESS
We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition we carefully pack them in an insulated Styrofoam box with dry ice and/or reusable ice gel packs. This packaging is designed to maintain full product freshness while in transit. Our stringent packing methods and temperature control packaging allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it and refrigerate or freeze perishable items as soon as possible.
SHIPPING & PROCESSING TIMES
Most orders will ship the next day when placed before 5:00 pm ET. Orders containing perishable food items only ship on Monday. We aim to get all orders out within 24-48 hours of being received. All orders will have a tracking number.
SHIPPING METHODS
Perishable items: Overnight shipping is required. Any order that contains a perishable item will be shipped using Overnight service. We send these items every Monday or Tuesday.
Non perishable items: Ground, 2nd Day, and Overnight shipping is available.
Combined orders: If your order combines perishable and non-perishable items the entire order will be automatically classified as a perishable shipment and will ship Overnight.
Orders may ship out with DHL express.
SHIPPING COST
The shipping cost depends on your country, town, and the weight of your order. You can check on the DHL express site about the shipping cost. However, our prices are lower than you can see on the website because we are a company. Before you complete your order you can check the shipping cost.